FREQUENTLY ASKED QUESTIONS
1:WHAT IS YOUR RETURN POLICY?
Lets face it, even though we have a strict quality control on the parts and test before being shipped, there are occasional hiccups. We know the frustration in returns that many companies face whether its a return or an exchange so we have decided to change this. Lifetime Warranty! We allow returns and exchanges on all items regardless of timeframe when you receive your merchandise. Yes, we actually refund you the money back if an items comes defective. We do however generally do exchanges as most companies would like to get their product as soon as possible. Please let us know in advance or in the return box, indicating that you would like a refund instead of an exchange. No more RMA or any paperwork needed to ship us back in order for the returns to be approved (Although that option is convenient for us and available in your "My Account" Page). Please indicate your customer information when you do ship to us. Please note, if your looking for a refund, we refund based on our selling price today. If your receiving your product in exchange, we will have your product exchanged within 24 Hours.
2:WHAT DOES YOUR LIFETIME WARRANTY COVER?
Merchandise must meet a set of criteria in order to qualify for a lifetime warranty. This includes items that are deemed defective, items that gradually incur defects over a period of time, items that have been subject to manufacturing failures, along with everyday damage, wear and tear. The lifetime warranty excludes a number of other sources of damage, including negligent product use(ie LCD Damage, Ripped Flex), natural disasters, or damage caused by liquid exposure. Please contact us one of our customer services representatives if you have any other questions on our warranty.
3:HOW DO YOU IDENTIFY WHICH PRODUCT IS YOURS IF WE EXCHANGE/REPLACE?
Our items all have a special stamp on each individual product. Please don't wipe/remove it as it will void your warranty with us. If you have a question or concern to conclude if a product is ours, please call one of our customer service representatives or send us an email with pictures so we can authentic if the product is ours.
4:HOW LONG CAN DELIVERY TAKE FOR MY ORDER?
Our staff is ready to ship out your products after your order has been confirmed via phone, email or online sale. Orders placed before 2PM EST will ship same day for standard FedEx Ground Packages and 2PM EST will ship same day for standard FedEx Overnight/2-Day Packages.
5:DO YOU PRICE MATCH MY CURRENT SUPPLIER?
Yes, we do. However, we must determine that the quality is up to par with our quality also. In this business, we are in it for the long haul. Our most important factor in our business is our quality. We will not compromise on quality versus cheaper quality but better pricing. We vigorously check and inspect each product before it reaches our customers hand as we know installing a product and not working properly is a time wasted for another potential sale and loss of a customer doing business with us again.
6:DO YOU HAVE A BUYBACK PROGRAM FOR THE BROKEN LCD AND WHAT IS THE PRICE?
Yes, we do offer a buyback program and the prices do vary for each different LCD. Many customers throw these away and find this useless but our recycling program puts more money in your pocket and gives you a competitive advantage over your competitor. Please have the Recycling LCDs shipped to our warehouse and within 2-3 business days, we will be able to give you the results of the buyback of the Recycled LCDs via phone or E-Mail. We now offer a BuyBack not only through store credit but a refund also through PayPal. Please contact us for more information.